Careers
Join the best team in email marketing!
ClickMail is always looking for innovative and motivated team players with a passion for email marketing. We offer a casual work environment, full benefits package and competitive salaries with advancement options.
For more information about career opportunities at ClickMail, or to submit your résumé, contact careers@clickmailmarketing.com.
Current Postings
Customer Success Manager
About ClickMail Marketing
ClickMail Marketing is an email consultancy and value-added reseller of over a dozen digital marketing solutions. As one of the fastest growing email solutions providers in the industry, we strive to stay vendor neutral so that we can recommend the best solution for our client’s specific marketing needs. We are a fast growing, privately-held California Corporation with headquarters in San Mateo, CA. Learn more about ClickMail at www.clickmailmarketing.com.
Responsibilities
ClickMail Marketing is currently searching for an individual with a passion for email marketing to join our team of Customer Success Managers. As a Customer Success Manager, you will be expected to strengthen and grow our relationship with clients by providing strategic guidance and proactive customer service as the main point of contact for your assigned accounts.
Responsibilities include:
- Assist clients in utilizing the next levels of email sophistication and achieving optimal ROI by providing strategic guidance and expertise.
- Create and calendar campaign timelines; flow content, proactively offer best practice guidance/email layout advise, test and deploy html/text based emails as needed by clients.
- Provide client with in-depth technical research and reporting analysis as needed.
- Receive and answer customer inquiries in a timely manner.
- Manage customer campaigns and projects, making suggestions for testing and optimization along the way.
- Follow established internal quality control process for every campaign.
- Supply scheduled internal and external reporting as requested.
- Proactively initiate ideas for growth and overall improvement.
Qualifications:
- Bachelors Degree
- 2 years experience in Email Marketing and 5 years experience in Marketing.
- Strong technical aptitude required.
- Proficient skills in Outlook, Microsoft Office, Salesforce.com, Dreamweaver (good html editing skills), and Social Media.
- Working knowledge of top-tier Email Service Provider Platforms. Knowledge of one or more of the following platforms a plus: ExactTarget, BlueHornet, Lyris HQ, and Yesmail.
- Strong knowledge of email marketing best practices, deliverability and strategy.
- Able to identify platform issues, analyze potential deliverability/optimization problems, and offer/implement solutions independently.
- Able to research and resolve customer inquiries by taking ownership of the inquiry/issue, engage the appropriate resources, and drive to closure.
- Professional customer service attitude, enthusiastic, reliable, detail-oriented and self-motivated.
- Previous experience working in a fast-paced, deadline-driven environment.
- Able to handle multiple projects and prioritize workloads accordingly to meet targeted objectives.
Compensation
Competitive salary and benefits package including: medical, dental, vision, 401k, and vacation plus holiday and sick time.
To be considered for this position, submit your résumé to careers@clickmailmarketing.com.
Business Development Manager
ClickMail Marketing offers the nation's largest selection of email service providers (ESPs), with over two dozen of the leading ESPs from which to choose.
This allows us to work with our customers to meet their eMarketing requirements with products and services from industry leading technologies supplied by our vendor partners.
Our Business Development Managers use their extensive industry knowledge, contacts, consultative and selling skills to create and nurture trusted relationships with our customers and our partners. Our satisfied customers, partners and high retention rate result in profitable relationships and recurring revenue that span years.
This longer term customer view and collaboration with multiple industry leaders makes ClickMail unique. We support this by offering a commission plan that is designed to reward both the production of new relationships and the development of long term ones. We pay more in commission and over a longer period of time than anyone in the industry.
Our industry attracts numerous competitors because it is the most cost-effective form of direct marketing and it is, by far, the way people prefer to be marketed to. ClickMail Marketing seeks sales and marketing professionals that are self-motivated, with a passion to be successful by differentiating themselves from the competition every day. Innovation in our industry is rampant so our Business Development Managers must like to learn and stay on top of industry trends. Learning, expertise sharing and collaboration with subject matter experts is essential to maintaining a competitive edge and your customer's trust.
Today's marketer is challenged to demonstrate increasing returns on their company's marketing spend. A successful Business Development Manager combines their business acumen with their knowledge of marketing and technology and applies it to their customer's unique situation to produce sales. Ultimately these investments in marketing technologies must be shown to contribute to customer profitability by reducing costs and increasing revenues. The Business Development Manager is responsible for helping customers justify the costs, proving and improving the return on investment.
Bring your sales skills and your knowledge in email marketing, direct marketing or complementary fields such as online interactive, search, web analytics, CRM, lead generation or marketing communications to contribute to our multi-disciplinary team.
Description
The Business Development Manager is responsible for prospecting and identifying customer marketing problems. They qualify opportunities and work with software vendor partners to develop winning proposals. The Business Development Manager will develop and maintain a sales business plan. They will make accurate forecasts and consistently meet or exceed sales booking quotas.
Essential Duties and Responsibilities:
- Within 90 days, must demonstrate the ability to understand products and sales process, develop a preliminary business plan and generate sufficient opportunities to meet or exceed quarterly quotas.
- Self-generate and close opportunities within a defined geographic territory or market segment(s).
- Generate opportunities through prospecting and following up on leads supplied by marketing.
- Support sponsored events and lead generation via networking and participation in professional organizations.
- Meet and exceed all monthly, quarterly and annual sales quotas.
- Own the sales process - from lead generation through contract booking and hand-off to account management.
- Maintain accurate account information and opportunity forecasting using Salesforce.com CRM.
- Maintain knowledge of key industry trends and products by attending industry events and vendor partner training.
- Develop and review annual and quarterly quota attainment plans.
- Support marketing plans to generate leads from tradeshows and networking events.
Qualifications:
- College degree
- Minimum of 3-5 years of quota bearing software sales experience
- Current relationships and knowledge of market in assigned territory.
- Articulate and persuasive communication skills; exceptional listening skills.
- Must be able to work with minimal supervision and maximum accountability.
- Superior professional presence and business acumen.
- Thorough computer and internet knowledge
- Experience selling at the "C" level a plus.
- Marketing experience required, online and email marketing experience a plus.
Compensation
Salary plus benefits package including medical insurance, vacation plus holiday and sick time.
To be considered for this position, submit your résumé to careers@clickmailmarketing.com.
Technical Services Manager
About ClickMail Marketing
ClickMail Marketing offers the nation's largest selection of email service providers, with dozens of the leading ESPs from which to choose. We sell multiple platforms so we can recommend the one that will best suit the needs of our clients. ClickMail Marketing is made-up of two business groups: ESP Portfolio Sales and ClickMail Marketing Services. We are a privately-held California Corporation with headquarters in Foster City, CA. Learn more about ClickMail at www.clickmailmarketing.com.
Responsibilities
ClickMail Marketing is a value-added reseller of Email Service Providers and email-related services. With over a dozen ESP systems in our portfolio, we offer the nation's largest selection of ESPs while staying vendor neutral so we can recommend the right one for our clients. We provide fully managed and fully autonomous solutions, and everything in between.
Qualifications
- Must work well in a collaborative, small company environment
- Ability to support the sales team in strategic sales opportunities
- Must possess the ability to learn a new skill/program then able to easily train others
- Effective communication/troubleshooting/escalation/resolution/follow-up skills
- Displays professional attitude, enthusiasm, and flexibility, along with being detail-oriented and self-motivated.
- Project management skills: Ability to handle multiple projects and prioritize workloads accordingly to objectives while keeping colleagues/clients informed of the project(s) status
- Ability to effectively document processes
- Previous experience working in a fast-paced start-up environment
- Must possess superior written and oral communication skills
- Must have a very positive attitude
- Have the aptitude necessary to contribute to our standard of service
- Ability to independently identify and solve problems
- Ability to research and resolve customer inquiries by taking ownership of the inquiry/issue, engage the appropriate audience and drive the inquiry/issue to closure.
Industry Knowledge
- Thorough knowledge of at least one Email Service Provider; possess the ability to learn and master others and become our Internal ESP expert
- 3rd party email scoring, 3rd party certification/validation
- Basic understanding of Auto responders, Dynamic content, Drip marketing, Trigger based events, Clickstream
- Understanding of best-practices for email
- Understanding of CAN-SPAM, COPPA, COPA, etc…
- Understanding of demand generation or database marketing
Technical Knowledge
- High level understanding/knowledge of integration (API, Web, XML) and analytics
- HTML coding knowledge and experience a must
- Dreamweaver, Photoshop expertise a must; knowledge of Illustrator a plus
- List management (dedupe etc.)
Compensation
Salary plus benefits package including medical insurance, vacation plus holiday and sick time, 401K plan.
